If your parcel is lost or arrives damaged, report the issue as soon as possible. Requirements and outcomes can vary depending on the courier, service and route.
Contact support
Contact support with your booking reference and a clear description of what has happened. Reporting deadlines may apply, so avoid waiting where possible.
The courier may ask for evidence to review a claim. Keep the parcel, packaging and contents until you have received further instructions.
Claims are reviewed according to the relevant courier’s terms, service conditions and the evidence provided. Submitting a claim does not guarantee compensation.
Contact support and provide your booking reference, tracking details and a clear explanation of the problem. Include photographs and supporting documents where relevant.
You may be asked for photographs of the damaged item, internal and external packaging, proof of value and details of the parcel’s condition on delivery.
No. Keep the parcel, all packaging and its contents until the courier or support team confirms whether they need further information or inspection.
Compensation is not guaranteed. Any claim is subject to the courier’s terms, the service booked, the item sent and the evidence available.
Contact Parcel Badger with your booking reference, tracking details and any available evidence.
