Frequently Asked Questions

Find clear guidance on comparing services, preparing your parcel and managing your delivery.

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Frequently Asked Questions illustration

Quotes and booking

Enter accurate parcel and destination details to see available services and prices for your shipment.

  • Use final packed dimensions
  • Check the delivery address
  • Review service details before booking

Labels, collections and drop-off

Label requirements and handover options depend on the courier service and route you choose.

  • Check whether a label is needed
  • Prepare your parcel before collection
  • Use the selected drop-off location

Tracking and delivery support

Tracking updates, delivery times and support options can vary depending on the courier and service.

  • Keep your booking reference
  • Check tracking for updates
  • Report issues with useful details

Common questions

How are available courier services selected?

The services shown depend on the collection and delivery locations, parcel details, route and courier availability at the time of booking.

Should I use exact parcel measurements?

Yes. Measure the fully packed parcel and enter its final weight, length, width and height. Incorrect details may affect the service or price.

Are collection and drop-off both available?

Collection and drop-off options may be available depending on the courier, service and route. The available handover method is shown when you compare services.

Can I send an international parcel?

International services may be available for selected destinations. Check the service details carefully, including any customs information or documents required for your shipment.

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Enter your parcel details to view available delivery services and choose an option that suits your shipment.

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