Help Centre

Find clear guidance for preparing, booking, tracking and managing your parcel delivery.

Send a parcel
Help Centre illustration

Booking and parcel details

Check your parcel information before booking to help ensure the available services are suitable.

  • Use final packed dimensions
  • Enter the correct parcel weight
  • Review service details before payment

Packaging and restricted items

Pack your parcel securely and check the courier's requirements for the items you are sending.

  • Use strong outer packaging
  • Protect items inside the box
  • Check restricted item guidance

Tracking and support

Use your booking details to follow your shipment or contact support if you need further assistance.

  • Keep your booking reference
  • Check tracking updates
  • Share useful evidence if needed

Common questions

How are available courier services selected?

The services shown depend on your route, parcel details, destination and availability from the connected shipping provider.

Should I use exact parcel measurements?

Yes. Enter the final packed weight and the outside length, width and height of your parcel.

Are collection and drop-off services both available?

Depending on the courier, route and service, collection, drop-off or both options may be available. The available method is shown with each service.

Where can I get more help?

If the Help Centre does not answer your question, contact Parcel Badger and include your booking reference where relevant.

Need more help?

Contact Parcel Badger with your question and include your booking reference or other useful details where available.

Send a parcel