Complaints

Important information about using Parcel Badger and managing your booking.

Contact support
Complaints illustration

Purpose of this page

This page is a starter framework and should be reviewed against the final Parcel Badger operating model, payment flow and business details before launch.

  • Review company details
  • Review courier responsibilities
  • Review payment and cancellation rules

Booking platform responsibilities

Parcel Badger helps users compare and book available courier services. The selected courier performs the physical transport service.

  • Accurate customer information is required
  • Courier restrictions may apply
  • Service availability can vary

Questions and complaints

Customers should contact Parcel Badger promptly with booking, payment, cancellation or complaint information.

  • Keep booking references
  • Provide supporting evidence
  • Use the contact page for assistance

Common questions

How are available courier services selected?

The options shown depend on the route, parcel details, service availability and the shipping provider connected to Parcel Badger.

Should I use exact parcel measurements?

Yes. Use the final packed weight and the outside length, width and height of the parcel.

Are collection and drop-off both available?

They may be. The available method is shown with each returned courier service.

Where can I get more help?

Use the Parcel Badger Help Centre or contact page for assistance.

Need more help?

Contact Parcel Badger with your question and include any useful booking information.

Contact support